Reflections on 2025: Building Trust and Looking Ahead

As 2025 comes to a close, it’s the perfect time to pause, reflect, and appreciate how far we’ve come. This year has been one of growth, resilience, and most importantly relationship building. In a recent conversation with Kim Haddock, we looked back on the key moments that shaped the past twelve months and talked about what lies ahead.

A Year Defined by Strong Client Relationships

One of the standout achievements of 2025 was onboarding 30 new clients, an incredible milestone that reflects not just growth, but the trust clients place in the service they receive.

For Kim, the real highlight wasn’t the number itself, but the depth of the relationships behind it.

“You spend so much time building those relationships, and they know you so well,” she shared. “I’ve really enjoyed being able to just get on with it. I can manage the client myself.”

Empowerment and autonomy have always been foundational values in the business. From day one, the goal has been to ensure team members have the time and space to truly deliver for clients, not just ticking boxes, but offering meaningful support.

The Power of Trust.

Among the most impactful things a service business can offer clients is reassurance. A simple phrase kept coming up in our discussion: Leave it with me.

It sounds small, but it carries real weight, because it’s followed by action.

“They don’t want to be spending hours dealing with problems,” Kim explained. “They want to contact you, know you’re sorting it, and trust that you’ll come back to them when it’s done.”

In a world full of automated phone systems, faceless inboxes, and endless handovers, having one point of contact who handles an issue from start to finish makes all the difference. It’s not just good service, it’s peace of mind.

Navigating a Challenging Energy Landscape

While 2025 brought many positives, it wasn’t without its challenges. Rising energy costs, shifting contracts, and changing industry charges created uncertainty for many clients.

Yet in the midst of these challenges came opportunity, a chance to be proactive, to educate, and to ensure no client was caught off-guard.

Transparency, communication, and forward-planning were the pillars that saw everyone through.

Looking Ahead to 2026

With a strong portfolio of clients and a year of experience behind her, Kim is heading into 2026 with clarity and conviction.

Rather than scaling too quickly or stretching too thin, the goal is deliberate, thoughtful expansion—ensuring every client continues to receive the personalised service that defines the business.

Kim’s closing words say it all: “2026, here we come.”

And with this foundation, there’s no doubt it’s going to be another year worth celebrating.